Refund & Cancellation Policy
We want this to be fair and clear. Below is exactly when you get your money back, how cancellation works, and how to ask. If the audit can’t deliver, you don’t pay — that is the core of how we sell.
1. Who processes refunds
All Maqamly payments are sold and processed by Paddle, our merchant of record. Refunds are issued through Paddle back to your original payment method. You can request a refund either by emailing us at info@maqamly.com or directly through Paddle’s buyer support. Refunds typically take a few business days to appear, depending on your bank.
2. The $17 audit
The $17 audit is a digital service we begin performing immediately after purchase — we run a live scan of your Google listing and generate your report. Because it is delivered right away, by buying it you agree that we start immediately and you acknowledge that, once your scan has run, the purchase is non-refundable.
The one exception — our honesty promise. If we cannot deliver your report — for example your listing can’t be scanned or the scan fails for a technical reason on our side — the credits your $17 purchased are automatically credited back to your account balance in full, so you are never left having paid for an audit we couldn’t produce. You can then re-run the scan or request a cash refund to your original payment method within 14 days of purchase by emailing info@maqamly.com — we process that via Paddle.
3. The Growth subscription ($199/month)
The Growth subscription is billed monthly in advance and renews automatically until you cancel.
- Cancel anytime. You can cancel from your account or by emailing us. Cancellation stops all future renewals.
- Access through the period you paid for. When you cancel, you keep Growth access until the end of your current paid month. We do not charge you again after that.
- No partial refunds. We do not refund the unused part of a month that has already started, unless the law requires it or we agree otherwise.
4. The $17 credit toward Growth
If you bought the $17 audit and then upgraded to Growth, a one-time US$17 credit is applied to your first Growth invoice only (so your first month is $182, then $199 each month after). This credit is not redeemable for cash and does not carry over to later invoices. The credit is applied to the account the audit was delivered to, so you must use the same email when you start Growth; a plan started under a different email cannot be matched to your audit and is billed at the full $199.
5. How to cancel or request a refund
- Cancel a subscription: click “Manage subscription” on your Billing page inside the app — this opens Paddle’s hosted portal, where you can cancel or update payment details yourself. You can also email info@maqamly.com and we will cancel it for you.
- Request a refund: email info@maqamly.com with your order email, or use the link on your Paddle receipt.
6. Chargebacks
If something went wrong, please contact us first — we can almost always sort it out faster than a bank dispute. Opening a chargeback without contacting us may lead to your account being suspended while the dispute is resolved.
7. Your statutory rights
Nothing in this policy removes rights you have under mandatory consumer-protection law in your country (for example a statutory withdrawal or cooling-off right where it applies and you have not waived it by asking us to start immediately). Those rights always stand alongside this policy.
8. Contact
Anything about billing or refunds: info@maqamly.com.